Hybrid Desktop Support Specialist - Higher Ed IT

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.

The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students, focusing on teaching, learning, and research across divisions. You will build relationships, troubleshoot hardware and software, and ensure secure, up-to-date systems.

Qualifications

• Associate's degree in a related field and/or equivalent combination of education, certification, and experience.
• At least one year of technical support experience with outstanding customer service and documenting details.
• At least one year of Windows-based troubleshooting experience.
• Familiarity with Windows and macOS, software installs/removals, system permissions, enterprise ticketing systems, and imaging workstations.

Responsibilities

• Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations.
• Establish customer and team relationships using effective communication and collaboration skills.
• Update current tickets promptly and prioritize incoming work.
• Install, configure, troubleshoot, and maintain systems, software, and devices.
• Track computer systems and device inventory for asset management.
• Analyze, plan, and implement system maintenance including patches and upgrades.
• Monitor systems for availability, errors, and performance.
• Participate in cross-organizational projects to keep the environment up-to-date and secure.

Skills

Windows

macOS

Customer Service

Ticketing system

Troubleshooting

Documentation

Teamwork

Communication

Education

Associate's degree or equivalent

Tools

Ticketing system

Job description

The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.

The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students, focusing on teaching, learning, and research across divisions. You will build relationships, troubleshoot hardware and software, and ensure secure, up-to-date systems.