Senior Desktop Support Engineer - Windows, macOS, Linux

University of Michigan

Ann Arbor (MI)

On-site

USD 60,000 - 80,000

Full time

5 days ago

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Benefits offered by this job

Generous time off

Health insurance

Retirement plan

Job summary

The University of Michigan CAEN IT organization seeks a Senior Desktop Support Specialist to provide front-line support to faculty, staff, and students, troubleshooting Windows, macOS, and Linux, imaging and deploying new computers, and ensuring secure, up-to-date endpoints. You’ll be expected to approach interactions with patience, explain solutions clearly, and empower users.

The ideal candidate is customer-focused, collaborative, and able to communicate with users at varying levels of

Qualifications

Bachelor's degree in a technical field or equivalent experience.
5+ years of experience administering Windows (Active Directory), macOS, and Linux systems, including scripting and desktop troubleshooting.
Experience supporting macOS in an enterprise environment and OS deployment.
Proficiency with Linux distributions and writing Bash/Python scripts.

Responsibilities

Image and deploy new computers; manage hardware lifecycle and inventories.
Coordinate network ports and VLANs; bridge endpoints to core networking.
Provide front-line end-user support across campus locations and diverse IT environments.
Troubleshoot Windows, macOS, and Linux issues; support printing and peripherals.
Create and maintain SOPs; document work in ticketing systems and report performance.