Hybrid IT Help Desk Technician | Remote Support

Barnes Foundation; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Barnes Foundation in Philadelphia is seeking an IT Help Desk Technician to serve as the primary liaison between the IT department and staff, volunteers and online students. The role will manage calls on the help desk queue and tickets in the ticket system, and escalate system-wide issues to the appropriate teams.

Ideal candidates have at least 1 year of end-user support experience, strong problem-solving and communication skills, and proficiency with Office 365.

Qualifications

• 1 year experience in an end-user support-related role.
• Criminal Background-National clearance.

Responsibilities

• Provide technical assistance in the configuration, maintenance and troubleshooting of computer systems, hardware and software.
• Manage tickets for the help desk ticket system for staff.
• Track support activity with detail-oriented notes.
• Embrace learning new technologies and train end users as needed.

Skills

End-user support

Customer service

Troubleshooting

Office 365

Job description

Barnes Foundation in Philadelphia is seeking an IT Help Desk Technician to serve as the primary liaison between the IT department and staff, volunteers and online students. The role will manage calls on the help desk queue and tickets in the ticket system, and escalate system-wide issues to the appropriate teams.

Ideal candidates have at least 1 year of end-user support experience, strong problem-solving and communication skills, and proficiency with Office 365.