Hybrid Desktop Support Engineer - Elevate Employee Tech

Ampcus Inc; Town of Fishkill (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus Inc. is seeking a Desktop Support Engineer in Fishkill, NY to meet end-to-end technology needs of employees across headquarters, stores, regional offices, distribution centers, and remote locations.

You will deliver service above internal expectations with a customer-focused mindset, diagnosing and resolving issues onsite and remotely, ensuring productivity and satisfaction.

Join a team that values exceptional technology experiences and strives for best-in-class support.

Qualifications

• Excellent interpersonal and customer service skills.
• Learn and apply process and technical knowledge in problem solving, with the ability to multitask while keeping stakeholders informed.

Responsibilities

• Provide an exceptional technology experience for employees by listening, diagnosing, and resolving device hardware and application issues promptly.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escalate issues from multiple service channels using defined processes.
• Deliver a positive customer experience across all support channels, in person and remotely.
• Maintain consistent service quality and high customer satisfaction.
• Demonstrate understanding of relevant technologies and customer needs in tech support.

Skills

Excellent interpersonal and customer

Multitasking

Problem solving

Job description

Ampcus Inc. is seeking a Desktop Support Engineer in Fishkill, NY to meet end-to-end technology needs of employees across headquarters, stores, regional offices, distribution centers, and remote locations.

You will deliver service above internal expectations with a customer-focused mindset, diagnosing and resolving issues onsite and remotely, ensuring productivity and satisfaction.

Join a team that values exceptional technology experiences and strives for best-in-class support.