Desktop Support Engineer

Ampcus, Inc; Town of Fishkill (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Ampcus Inc. is seeking a Desktop Support Engineer to quickly resolve employee technology issues and deliver exceptional service across headquarters, stores, regional offices, distribution centers, and remote locations in the Fishkill, NY area.

You will diagnose and resolve hardware and software problems, support on-site and remotely, and ensure a consistently high level of customer satisfaction through proactive communication and effective problem solving.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to multitask and keep stakeholders informed.
• Willingness to support onsite and remote employees.

Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing, and responding appropriately to customer device hardware and application issues, requests, and needs in an efficient and timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escape technical and procedural issues from multiple service channels using multiple tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

Skills

Customer service

Interpersonal skills

Multitasking

Technical troubleshooting

Communication

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Desktop Support Engineer

Location(s):

Fishkill, NY

Job Profile Summary

In this role, you will work in a dynamic, high-paced environment focused on ensuring that employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond internal customer expectations across headquarters, stores, regional offices, distribution centers, and remote locations.

With a customer-focused mindset, your goal is to enable and unlock employee productivity by providing a consistently high level of service and customer satisfaction. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting employees both onsite and remotely.

Job Description

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing, and responding appropriately to customer device hardware and application issues, requests, and needs in an efficient and timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escape technical and procedural issues from multiple service channels using multiple tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

Additional Qualifications

• Excellent interpersonal and customer service skills, with the ability to develop and maintain good relationships with business partners and stakeholders at all levels of the organization.
• Learn and apply process and technical knowledge in problem solving, with the ability to multitask while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.