Hybrid Desktop Support Analyst - Remote Start

Ledgent Technology; Columbia (SC); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Ledgent Technology seeks a Desktop Support Analyst in Columbia, SC to deliver hands-on desktop, laptop, and mobile device support for end users. The role emphasizes hardware/software problem solving, account management, and excellent customer service.

Initial remote work with a transition to onsite in January 2027, full-time M-F 8am-5pm ET under a W2 contract to hire, requiring 2+ years of IT support experience and strong communication skills.

Qualifications

• 2+ years of desktop support, help desk, or IT support experience.
• Experience supporting Windows 10/11 environments.
• Familiarity with AD, Microsoft 365, Exchange, and endpoint management tools.

Responsibilities

• Provide desktop, laptop, mobile device, and peripheral support for end users.
• Diagnose and resolve hardware, software, printer, and application issues remotely and onsite.
• Deploy, configure, image, and maintain Windows-based devices.
• Support employee onboarding, offboarding, and equipment lifecycle management.
• Administer user accounts, permissions, and password resets in Active Directory and Microsoft 365.

Skills

Desktop support

Customer service

Communication

Problem solving

Multitasking

Education

Associate degree

Tools

Active Directory

Microsoft 365

Exchange

Intune

ServiceNow

Job description

Ledgent Technology seeks a Desktop Support Analyst in Columbia, SC to deliver hands-on desktop, laptop, and mobile device support for end users. The role emphasizes hardware/software problem solving, account management, and excellent customer service.

Initial remote work with a transition to onsite in January 2027, full-time M-F 8am-5pm ET under a W2 contract to hire, requiring 2+ years of IT support experience and strong communication skills.