Hybrid Desktop Engineer — Windows, Intune & Imaging

Service Federal Credit Union; Portsmouth (VA); Hybrid; USD 86,000 - 104,000; Full time

Benefits offered by this job

Health and dental insurance

PTO & holidays

401k with company match

Paid leave after 12 months of employ

Identity theft protection

Talkspace mental health support

Training and career growth

Job summary

Service Credit Union is seeking an on-site Desktop Engineer (Microsoft) to design, deploy, and maintain desktop environments, ensuring security, performance, and a great end-user experience. You will configure desktops, laptops, and tablets and collaborate with IT teams to keep systems compliant with policy and standards.

Applicants should have 3–5 years in desktop engineering, a Bachelor’s in a technical field, and hands-on experience with Intune, SCCM, Active Directory, and endpoints.

Qualifications

• Bachelor's degree in computer science, engineering or related field.
• 3–5 years in a desktop engineering and/or desktop support role.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• Experience developing, optimizing, and hardening desktop OS master images.
• Strong experience with Microsoft Intune, SCCM, Active Directory, Azure AD, and endpoint management tools.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Manage, configure, and maintain Windows and/or Mac operating systems, including imaging, patching, and software deployment for the organization in accordance with SFCU’s security and best practices guidelines.
• Develop and maintain Windows images in the physical desktop environment.
• Establish standards in desktop hardware and develop and maintain scripts to automate repetitive tasks and improve efficiency.
• Ensure all SFCU approved peripheral devices are compatible and have full functionality with standardized physical hardware.
• Thoroughly test any new peripheral devices to ensure full functionality with selected standardized hardware.
• Ensure desktop environments remain patched and up to date with latest approved security patches.
• Work with Application team on client/server application upgrades at the desktop level and update images accordingly.
• Works with the Service Desk for desktop related information sharing and support and act as 2nd/3rd -tier support for escalated hardware, software, and connectivity issues.
• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
• Works with appropriate third‑party vendors as necessary.
• Participate in weekly on call rotation.
• Adhere to organization and department standards and processes such as Change Management, Information Security, and Data Governance.

Skills

Communication skills

Task management

Interpersonal skills

Crisis management

Education

Bachelor's degree in computer science, engineering or related field

Tools

Microsoft Intune

SCCM

Active Directory

Azure AD

Endpoint management tools

Job description

Service Credit Union is seeking an on-site Desktop Engineer (Microsoft) to design, deploy, and maintain desktop environments, ensuring security, performance, and a great end-user experience. You will configure desktops, laptops, and tablets and collaborate with IT teams to keep systems compliant with policy and standards.

Applicants should have 3–5 years in desktop engineering, a Bachelor’s in a technical field, and hands-on experience with Intune, SCCM, Active Directory, and endpoints.