Hybrid Desktop Engineer – Windows & Mac

Service Credit Union; Portsmouth (VA); Hybrid; USD 86,000 - 104,000; Full time

Benefits offered by this job

Health and dental benefits starting on

PTO and holidays

401k with company contribution

Tuition reimbursement

Training and career growth

Mental health support program

Identity theft protection

Paid leave after 12 months

Job summary

Service Credit Union is seeking an on-site Desktop Engineer (Microsoft) with hands-on experience designing, deploying and maintaining desktop computing environments to ensure security and optimal user experience. This role involves configuring and troubleshooting end-user devices, including desktops, laptops, and tablets, and implementing secure and efficient desktop solutions.

The position requires collaboration with IT support teams and security departments to deliver a streamlined desktop

Qualifications

• Bachelor’s degree in computer science, engineering or related field.
• 3–5 years’ experience in a desktop engineering or desktop support role.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• Experience developing, optimizing, and hardening desktop OS master images.
• Strong experience with Microsoft Intune, SCCM, Active Directory, Azure AD, and endpoint management tools.
• Excellent task management, organizational, and communication skills.
• Experience with various physical desktop hardware.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal and cross-functional collaboration skills.

Responsibilities

• Manage, configure, and maintain Windows and/or Mac operating systems, including imaging, patching, and software deployment for the organization in accordance with SFCU’s security and best practices guidelines.
• Develop and maintain Windows images in the physical desktop environment.
• Establish standards in desktop hardware and develop and maintain scripts to automate repetitive tasks and improve efficiency.
• Ensure all SFCU approved peripheral devices are compatible and have full functionality with standardized physical hardware.
• Thoroughly test any new peripheral devices to ensure full functionality with selected standardized hardware.
• Ensure desktop environments remain patched and up to date with latest approved security patches.
• Work with Application team on client/server application upgrades at the desktop level and update images accordingly.
• Works with the Service Desk for desktop related information sharing and support and act as 2nd/3rd -tier support for escalated hardware, software, and connectivity issues.
• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
• Works with appropriate third‑party vendors as necessary
• Participate in weekly on call rotation.
• Adhere to organization and department standards and processes such as Change Management, Information Security, and Data Governance.
• Maintain confidentiality regarding credit union policies and procedures, financial data, personal information, and work‑related events.
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Skills

Communication skills

Project management

Crisis management

Interpersonal skills

Multitasking

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Intune

SCCM

Active Directory

Azure AD

Endpoint management tools

Job description

Service Credit Union is seeking an on-site Desktop Engineer (Microsoft) with hands-on experience designing, deploying and maintaining desktop computing environments to ensure security and optimal user experience. This role involves configuring and troubleshooting end-user devices, including desktops, laptops, and tablets, and implementing secure and efficient desktop solutions.

The position requires collaboration with IT support teams and security departments to deliver a streamlined desktop