Hybrid Desktop Engineer — Elevate End-User Experience

Gmo Llc; Boston, Northern (MA, KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability coverage

401(k)/profit‑sharing retirement plan

Open paid time off

Leaves of absences

Dependent care resources

Tuition reimbursement

Charitable gifts matching

Flexible spending accounts

Commuter benefits

Job summary

GMO is seeking a Desktop Engineer to join the Infrastructure and Risk Management team in Boston. The role blends hands-on support with automation and user-focused projects for GMO’s 450 worldwide users, with a hybrid schedule requiring 3 days in the office and 2 days remote.

The candidate should balance day-to-day support with deeper technical troubleshooting, and have strong collaboration and communication skills along with experience across Citrix, AD, Azure, Windows 11, Networking, and

Qualifications

• Experience with enterprise desktop engineering and service desk operations.
• Ability to troubleshoot complex issues across multiple technologies and teams.
• Familiarity with SDLC and Change Management best practices.

Responsibilities

• Troubleshoot technology-related issues for internal customers and provide responsive, professional support through the Service Desk
• Lead and complete projects that improve the end-user experience by reducing downtime, increasing performance, improving efficiency, and spotting patterns to automate repetitive tasks
• Own tickets and requests from intake through resolution, set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide guidance or training based on user needs
• Provide clear documentation of all steps taken to resolve issues and provide detailed closing notes to assist future engineers with information about issues in the environment
• Escalate issues to proper internal teams when necessary and maintain ownership of the issue as it is worked on by other teams, always keeping the customer informed and using the escalation as a learning opportunity to advance your skills
• Administer, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications, including upgrades, configuration changes, and ongoing support.
• Participate and contribute to SDLC and Change Management best practices

Skills

Citrix

Active Directory

Azure

Windows 11

Networking

SCCM

Intune

Webex/Teams

Exchange/Outlook

PowerShell

Job description

GMO is seeking a Desktop Engineer to join the Infrastructure and Risk Management team in Boston. The role blends hands-on support with automation and user-focused projects for GMO’s 450 worldwide users, with a hybrid schedule requiring 3 days in the office and 2 days remote.

The candidate should balance day-to-day support with deeper technical troubleshooting, and have strong collaboration and communication skills along with experience across Citrix, AD, Azure, Windows 11, Networking, and