End User & Desktop Engineer

First Soft Solutions LLC; Bartlett (TN); On-site; USD 95,000 - 125,000; Full time

Job summary

First Soft Solutions LLC seeks an experienced End User & Desktop Engineer to lead desktop support and endpoint engineering across Windows environments. You will manage AD, GPOs, IAM, and device lifecycles while ensuring security and reliability.

You will guide a team, collaborate with infrastructure and security groups, and drive migrations from legacy XP/7 to modern platforms using Intune and SCCM/MECM.

Qualifications

• 5+ years in Desktop Support or End User Computing.
• 2+ years in a mentoring or team-lead role.
• Strong hands-on with Active Directory, GPOs, OUs, and IAM.
• Experience supporting Windows 11/10 and legacy XP/7.
• Proficiency with Intune and SCCM/MECM tools.
• Scripting with PowerShell is a plus.

Responsibilities

• Lead daily desktop support and endpoint engineering activities.
• Mentor and guide desktop support engineers.
• Administer Active Directory, GPOs, and IAM.
• Manage deployment/maintenance of Windows devices (11/10/XP/7).
• Support environments using Intune, SCCM/MECM for OS/apps/patches.
• Serve as Tier-3 escalation for complex issues and security compliance.
• Collaborate with infra, network, and security teams to improve UX.

Skills

Desktop support

End user computing

Team leadership

Active Directory

Group Policy (GPO)

OU management

IAM

Windows 11/10/XP/7

Intune

SCCM/MECM

PowerShell

Tools

Microsoft Intune

SCCM / MECM

PowerShell

Job description

Job Summary

We are looking for an experienced

Job Summary

We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This role combines hands‑on technical responsibilities with team leadership to ensure reliable, secure, and efficient end‑user services across both modern and legacy Windows environments.

Key Responsibilities

• Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
• Provide technical guidance, mentoring, and support to desktop support engineers.
• Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
• Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
• Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
• Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
• Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
• Ensure endpoint security, compliance, and patch management across the enterprise.
• Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
• Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
• Document technical procedures, standards, and support processes.

Required Qualifications

• 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
• 2+ years of experience leading or mentoring desktop support teams.
• Strong hands‑on experience with:
• Active Directory
• Group Policy (GPO)
• Organizational Units (OU)
• Identity & Access Management (IAM)
• Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
• Experience with endpoint management platforms such as:
• Microsoft Intune
• SCCM / MECM
• Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
• Experience with software deployment, patch management, and endpoint security.
• Excellent communication, customer service, and problem‑solving skills.

Preferred Qualifications

• Experience with Microsoft 365 administration.
• Knowledge of endpoint security and compliance best practices.
• Experience planning and executing Windows migration projects.
• Familiarity with PowerShell scripting and desktop automation.
• IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus