End User Experience Engineer (Hybrid)

The Options Clearing Corporation; Chicago (IL); On-site; USD 98,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Student loan repayment assistance

Technology stipend

PTO and parental leave

401k employer match

Comprehensive health benefits

Job summary

The Options Clearing Corporation in Chicago is seeking a desktop engineering professional to enhance the end-user computing experience through automation, troubleshooting, and day-to-day support of desktop and mobile environments.

You will maintain and improve end-user computing systems, strengthen security posture, and collaborate with cross-functional teams to deliver reliable user experiences across Windows and macOS endpoints.

Qualifications

• Experience with Windows desktop operating systems and enterprise deployments.
• Experience deploying apps enterprise-wide using modern tools.
• Scripting language experience for automation.
• Active Directory/Group Policy support.
• Experience with Microsoft Exchange.
• Profile management experience.
• 3+ years in desktop engineering or end-user experience roles.

Responsibilities

• Troubleshoot application installation, performance, and runtime issues in desktop/mobile environments.
• Maintain and patch OS base builds and endpoints, including updates and vulnerability remediation testing.
• Package deployments for end-user environments using Omnissa AppVolumes.
• Manage FSLogix profiles and on-call support.
• Provide input on End User Experience improvements and automate processes.
• Support deployment/configuration of macOS/iOS devices using JAMF Pro.

Skills

Windows desktop

Automation scripting

VDI Horizon

JAMF Pro

Intune

O365

Active Directory

Software packaging

Troubleshooting

Team collaboration

Education

B.Sc. in Computer Science

Tools

Omnissa Horizon

FSLogix

GPO/AD

Exchange

Job description

The Options Clearing Corporation in Chicago is seeking a desktop engineering professional to enhance the end-user computing experience through automation, troubleshooting, and day-to-day support of desktop and mobile environments.

You will maintain and improve end-user computing systems, strengthen security posture, and collaborate with cross-functional teams to deliver reliable user experiences across Windows and macOS endpoints.