Senior Desktop Engineer – Endpoint Automation (Hybrid)

Ropes & Gray LLP; Boston (MA); Hybrid; USD 123,000 - 205,000; Full time

Job summary

Ropes & Gray LLP is seeking a Senior Desktop Engineer to manage and support desktop systems and infrastructure in a hybrid Boston environment. You will drive provisioning, security baselines, and software deployment while developing PowerShell scripts to automate endpoint administration.

The role requires 5+ years in desktop engineering, strong knowledge of Windows desktop OS, and experience with Intune and Group Policy.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in desktop engineering, system administration, or a related role.
• Strong knowledge of desktop operating systems, software deployment, and system administration.
• Proficiency in troubleshooting and resolving technical issues related to desktop systems.
• Experience with system performance analysis and optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Manage modern endpoint lifecycle including provisioning, enrollment, compliance, updates, and retirement.
• Configure and support modern endpoint technologies.
• Administer Microsoft 365 applications and endpoint policies.
• Deploy software, security updates, and configuration baselines using cloud and on-premises management platforms.
• Develop and maintain PowerShell scripts to automate endpoint administration and reporting.
• Implement and manage Group Policy, Intune Configuration Profiles, and Security Baselines.
• Monitor endpoint health, compliance, and performance using Microsoft Endpoint Analytics and other reporting tools.
• Troubleshoot complex desktop, application, and endpoint management issues across physical and virtual devices.
• Deploy, configure, and troubleshoot desktop hardware and peripherals.
• Provide Tier 3 technical support for workstation, operating system, and endpoint-related incidents.
• Collaborate with internal teams to develop and enforce desktop security measures and policies.
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware.
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience.
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions.
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions.

Skills

Desktop engineering

Microsoft 365

PowerShell scripting

Endpoint management

Intune

Group Policy

Security baselines

Endpoint analytics

Education

Bachelor's degree in Computer Science or related field

Tools

Intune

Microsoft Endpoint Manager

PowerShell

Job description

Ropes & Gray LLP is seeking a Senior Desktop Engineer to manage and support desktop systems and infrastructure in a hybrid Boston environment. You will drive provisioning, security baselines, and software deployment while developing PowerShell scripts to automate endpoint administration.

The role requires 5+ years in desktop engineering, strong knowledge of Windows desktop OS, and experience with Intune and Group Policy.