Hybrid Dermatology Program Coordinator & Scheduler

University of Washington; Seattle (WA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Harborview Medical Center is seeking a Full-time Days Program Coordinator/Scheduler in Seattle, WA. The role involves reviewing referrals, triaging to specialists, intake into EMR, scheduling sessions including Telemedicine, and coordinating with clinics and insurance/financial assistance.

Responsibilities include handling high call volumes, educating patients, building provider schedules, and serving as a primary contact for related departments. Prior dermatology clinic experience is preferred.

Qualifications

• High school graduation or equivalent AND two years of experience in the program specialty OR
• An equivalent of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Responsibilities

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set
• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals
• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner
• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference
• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and expectations with patients Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations
• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling
• Building provider schedules
• Serve as a primary program contact to other departments, patients, providers outside facilities
• Other assigned duties

Skills

Dermatology clinic experience

Education

High school diploma or equivalent

Two years of experience in the program specialty

Equivalent education/experience may substitute

Job description

Harborview Medical Center is seeking a Full-time Days Program Coordinator/Scheduler in Seattle, WA. The role involves reviewing referrals, triaging to specialists, intake into EMR, scheduling sessions including Telemedicine, and coordinating with clinics and insurance/financial assistance.

Responsibilities include handling high call volumes, educating patients, building provider schedules, and serving as a primary contact for related departments. Prior dermatology clinic experience is preferred.