Loss Mitigation Analyst

Daimler Truck AG; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k with company match up to 6%

4 weeks paid vacation

15 calendar holidays

8 weeks parental leave

Employee assistance program

Comprehensive healthcare plans

Onsite fitness

Tuition assistance

Volunteer paid time off

Disability insurance

Job summary

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC, to review delinquent Small Fleet and Small Business accounts and negotiate payment solutions in compliance with regulations.

You will analyze borrowers’ financial performance, coordinate with Mexico-based colleagues and outside attorneys, and provide ongoing service to both current and delinquent customers. The role emphasizes regulatory adherence and proactive debt resolution in a hybrid work setting.

Qualifications

• BS/BA with 1–2 years related experience, or 4 years of experience in lieu of a degree.
• 1+ year experience in collateral-based collections, including negotiating payments.
• 1+ year experience in customer service.
• Proficient with skip tracing tools like TLO and IDI.
• Strong problem solving and analytical skills.

Responsibilities

• Collect delinquent payments from Small Fleet customers per regulations.
• Analyze borrowers' financial performance and propose debt relief or restructuring.
• Provide ongoing customer service to current and delinquent customers.
• Support Small Business Collections when needed.
• Monitor delinquency, repossessions and losses to meet targets.
• Coordinate with Mexico-based colleagues on delinquency/repossession goals.
• Locate clients and collateral using authorized online databases.
• Handle deficiencies including repossessions, insurance losses, GAP waivers, payoff shortages.
• Negotiate payment solutions for accounts remaining in market due to licensing.

Skills

Delinquency analysis

Negotiation

Customer service

Skip tracing tools

Regulatory compliance

Education

BS/BA or 4 years experience in lieu of degree

Tools

TLO

IDI

Paynet

iLien

TransUnion

Experian

Dun & Bradstreet

Western Union Phone Pay

COGNOS

Fleet ASAP

F & I Pro

TFAM

Job description

Inside the Role

The Loss Mitigation Analyst will review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due. Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Provide customer service for current Daimler Truck Financial Services customers, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, andexperience

• annual bonus program
• 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age
• starting at 4 weeks paidvacation
• 15 calendar holidays
• 8 weeks paidparental leave
• employee assistance program
• comprehensive healthcare plans and wellnessprograms
• onsite fitness (at some locations)
• tuitionassistance and volunteer paid time off
• short-termand long-term disability plans

What you Drive at DTFS

• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
• Provide customer service to both current and delinquent customers on an ongoing basis.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
• Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
• Account activity will primarily be 90+ days past due through 12 months post charge off.
• Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
• Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds.
• Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions
• Cross-train on Bankruptcy and Attorney/Agency responsibilities.

Knowledge you Should Bring

• BS/BA and prefer 1-2 years of relevant experience OR4 years of relevant experience in lieu of degree
• 1+ years experience in a collateral-based collections environment including negotiating payments.
• 1+ years working in customer service.
• Skip tracing tools and programs, such as TLO and IDI.
• Must have problem solving and analysis skills.
• Attention to detail.
• Relationship building.
• Microsoft office.

Exceptional Candidate Might have:

• 2+ years collections experience in a collateral based environment.
• Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows.
• Basic understanding of bankruptcy laws.
• Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems.

#WorkatDTFS

#LI-DTFSUSA

#LI-Hybrid

#CC1-LI

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business’s needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935