Hybrid Data Center Product Support Engineer II

Johnson Controls, Inc.; New Freedom (York County); Hybrid; USD 89,000 - 149,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation/holidays/sick time

Medical, dental, and vision benefits –

401K and day-one benefits

Collaborative team environment

Job summary

Johnson Controls, Inc. is hiring a Product Technical Support Engineer to provide technical support to Field Sales & Service and Data Center Accounts from New Freedom, PA. The role will be hybrid, supporting global accounts with a focus on product reliability and lifecycle cost.

Qualified candidates will have a engineering degree or equivalent experience, strong problem-solving skills, and proficiency in MS Office; travel up to 10% is possible. Competitive benefits and salary range are offered.

Qualifications

• Bachelor’s degree in Engineering or related field; 2+ years’ experience, or 6+ years of technical experience without degree.
• Ability to analyze and solve complex product system problems.
• Proficiency in MS Office and Internet/email.
• Proficient in troubleshooting the refrigeration cycle as applied to HVAC&R equipment.

Responsibilities

• Provide day-to-day technical support for Data Center Accounts to Field Sales & Service on a global basis via site visit, phone, fax, or email.
• Drive product reliability through continuous improvement processes for existing and new products; create test plans.
• Maintain effectiveness amid changes in responsibilities, processes, or team structures; collaborate to succeed.
• Create novel, measurable solutions; leverage technology to address customer problems and opportunities.
• Set clear work standards, measure progress, and ensure accountability to operate as One Team.
• Identify problems by analyzing data; make timely decisions based on facts and constraints.

Skills

Travel willingness

Problem solving

MS Office

Troubleshooting

HVAC&R knowledge

Education

Bachelor’s degree in Engineering/Technical field

6+ years technical experience without a degree

Tools

Microsoft Office Suite

Job description

Johnson Controls, Inc. is hiring a Product Technical Support Engineer to provide technical support to Field Sales & Service and Data Center Accounts from New Freedom, PA. The role will be hybrid, supporting global accounts with a focus on product reliability and lifecycle cost.

Qualified candidates will have a engineering degree or equivalent experience, strong problem-solving skills, and proficiency in MS Office; travel up to 10% is possible. Competitive benefits and salary range are offered.