Product Tech Support Eng II

Johnson Controls, Inc.; New Freedom (York County); Hybrid; USD 89,000 - 149,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation/holidays/sick time

Medical, dental, and vision benefits –

401K and day-one benefits

Collaborative team environment

Job summary

Johnson Controls, Inc. is hiring a Product Technical Support Engineer to provide technical support to Field Sales & Service and Data Center Accounts from New Freedom, PA. The role will be hybrid, supporting global accounts with a focus on product reliability and lifecycle cost.

Qualified candidates will have a engineering degree or equivalent experience, strong problem-solving skills, and proficiency in MS Office; travel up to 10% is possible. Competitive benefits and salary range are offered.

Qualifications

• Bachelor’s degree in Engineering or related field; 2+ years’ experience, or 6+ years of technical experience without degree.
• Ability to analyze and solve complex product system problems.
• Proficiency in MS Office and Internet/email.
• Proficient in troubleshooting the refrigeration cycle as applied to HVAC&R equipment.

Responsibilities

• Provide day-to-day technical support for Data Center Accounts to Field Sales & Service on a global basis via site visit, phone, fax, or email.
• Drive product reliability through continuous improvement processes for existing and new products; create test plans.
• Maintain effectiveness amid changes in responsibilities, processes, or team structures; collaborate to succeed.
• Create novel, measurable solutions; leverage technology to address customer problems and opportunities.
• Set clear work standards, measure progress, and ensure accountability to operate as One Team.
• Identify problems by analyzing data; make timely decisions based on facts and constraints.

Skills

Travel willingness

Problem solving

MS Office

Troubleshooting

HVAC&R knowledge

Education

Bachelor’s degree in Engineering/Technical field

6+ years technical experience without a degree

Tools

Microsoft Office Suite

Job description

Build your best future with theJohnson Controlsteam!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with anexperience,focused on supporting their physical, financial, and emotional wellbeing. Become a member of theJohnson Controlsfamily and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paidvacation/holidays/sicktime-15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What youwill do

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts,in a consistent manner across all product offerings based out of our New Freedom, PA, location and will be hybrid.

Howyou willdo it

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.

• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.Product Technical SupportEngineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove outnew and orexisting product equipment offerings.

• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, triesnew approaches, and collaborates with others to make the change successful.

• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes theinvolvementco-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.

• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.

• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.

• Identifiesand understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action byestablishingclear decision criteria, generates and evaluates alternatives, and makingtimelydecisions; taking action that is consistent with available facts and constraints andoptimizesprobableconsequences.

What we look for

Required

• Up to10% travel

• Bachelor’s degree in Engineeringor a related Technical/Scientific fieldrequired and2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.

• Analyze and solve complex product system problems.

• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.

• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

SALARY RANGE: $89,000 - $149,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us