Customer Experience Traveler Support CoOp

EF Education First Ltd.; Cambridge (MA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

EF Education First Ltd. seeks a motivated Customer Experience & Traveler Support Co-Op in Cambridge, MA for Jan–Jun 2027. On-site Mon‑Thu 9:00–17:30 with optional remote Fridays. Responsibilities include creating materials, drafting client communications, and supporting loyalty events.

You’ll gain hands-on experience in customer experience management, business development, and event coordination, with exposure to market research and CRM tools, while collaborating with experienced mentors.

Qualifications

• Pursuing degree in a related field.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with ability to interpret data.
• Attention to detail and proactive problem-solving.
• Experience in customer service or event coordination is a plus but not required.

Responsibilities

• Assist in creating and refining materials such as presentations, proposals, reports, and marketing collateral.
• Draft, proofread, and manage client communications to ensure timely responses.
• Support customer inquiries via Salesforce chat for 10–20 hours weekly.
• Identify improvements to enhance the customer journey based on feedback and data.
• Provide general administrative support to Account Managers and Traveler Support Specialists.
• Coordinate logistics and communications for Group Leader Loyalty Events and track loyalty data.

Skills

Strong written and verbal comms

Organizational multitasking

Analytical mindset

Attention to detail

Education

Pursuing degree in Business Administration, Marketing, Communications, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM software

Job description

JOB DESCRIPTION

Customer Experience & Traveler Support Co-Op

Cambridge, Massachusetts

$22/hour, on-site M-TH 9-5:30pm, option to work from home on Fridays

Tuesday, January 19th, 2027 - June 2027

Position Overview:

We are seeking a motivated and detail-oriented Customer Experience and Traveler Support Co-Op to temporarily join our team. This role offers a unique opportunity to gain hands‑on experience in customer service, account administration, and event coordination. The co‑op will assist Account Managers and Traveler Support Specialists in creating impactful materials, handling customer correspondence, and supporting loyalty initiatives to enhance customer satisfaction.

Key Responsibilities:

Material Creation:

Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral.

Customer Correspondence:

Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries.

Customer Chat Support:

Spend 10-20 hours a week responding to customer inquiries via Salesforce chat.

Customer Experience Enhancement:

Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data.

Administrative Support:

Provide general support to Account Managers and Traveler Support Specialists.

Group Leader Loyalty Events:

• Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience.
• Manage event‑related correspondence, including invitations, confirmations, and follow‑up communications.
• Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis.
• Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities.

Qualifications:

Education:

Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field.

Skills:

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Attention to detail and a proactive approach to problem‑solving.

Experience:

Previous internship or work experience in customer service, business development, marketing, or event coordination is a plus but not required.

What You’ll Gain:

• Hands‑on experience in customer experience management, business development, and event coordination.
• Insight into market research, competitive analysis, and loyalty program management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
• Skills in creating professional materials, handling client communications, and organizing events.
• Networking opportunities and mentorship from experienced professionals.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

EF Explore America brings students face to face with iconic history, rich culture, and natural landscapes on class trips across North America. In partnership with educators, our programs amplify the classroom experience through hands‑on learning and human connection. We believe having these impactful experiences at a formative age leads to more self‑discovery, empowering middle‑schoolers to see the world around them in a whole new light.

Learn more about EF Explore America: https://www.efexploreamerica.com/