Customer Experience & Traveler Support Co-op — Hybrid

Education First

Cambridge (MA)

Hybrid

USD 26,000 - 34,000

Full time

10 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Education First in Cambridge, MA is seeking a Customer Experience and Traveler Support Co-Op for a temporary, hands-on learning role. The position offers an on-site schedule with some Fridays remote, supporting Account Managers and Traveler Support Specialists.

This co-op runs from January 19, 2027 to June 2027, with opportunities to contribute to loyalty initiatives, create materials, and coordinate events.

Qualifications

Pursuing a degree in Business Administration, Marketing, Communications, or a related field.
Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Analytical mindset with ability to interpret data and generate actionable insights.
Attention to detail and proactive problem solving.

Responsibilities

Material creation: assist in developing and refining presentations, proposals, reports, and marketing collateral.
Customer correspondence: draft, proofread, and manage client communications with timely responses.
Customer chat support: 10–20 hours per week responding to inquiries via Salesforce chat.
Customer experience enhancement: identify and implement improvements based on feedback and data.
Administrative support: provide general support to Account Managers and Traveler Support Specialists.
Group Leader loyalty events: coordinate logistics, invitations, follow-up communications, and data tracking for loyalty programs.