Hybrid CX Manager: 4 onsite, 1 remote, drive growth

Archer; Atlanta (GA); Híbrido; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Archer, in collaboration with Stord, seeks a Customer Experience Manager I to drive service excellence. Based in Atlanta, this role is onsite four days a week with one remote day, focused on aligning customer needs with internal teams and optimizing outcomes.

You will manage complex service solutions, lead business reviews, and ensure financial accuracy while identifying growth opportunities. Strong communication and analytical skills are essential for success.

Formación

• Proven experience in customer experience or account management.
• Ability to manage multiple priorities and complex service solutions.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail and problem-solving.
• Experience with financial processes, including auditing invoices and accounts receivable.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsabilidades

• Act as the main liaison between customers and internal teams to address service needs and ensure alignment.
• Identify and communicate client requirements to cross-functional teams, ensuring SLA adherence.
• Oversee management and implementation of complex service solutions for seamless execution.
• Partner with account leadership on transformation efforts to boost efficiency and financial performance.
• Lead customer business reviews with strategic insights and improvement recommendations.
• Audit invoices, track outstanding A/R, and resolve issues to ensure accuracy.
• Maintain documentation to drive account performance and action-item follow-up.
• Collaborate with management to identify and convert growth opportunities into results.

Conocimientos

Customer experience

Account management

Multi-tasking

Communication

Analytical thinking

Herramientas

CRM tools

Descripción del empleo

Archer, in collaboration with Stord, seeks a Customer Experience Manager I to drive service excellence. Based in Atlanta, this role is onsite four days a week with one remote day, focused on aligning customer needs with internal teams and optimizing outcomes.

You will manage complex service solutions, lead business reviews, and ensure financial accuracy while identifying growth opportunities. Strong communication and analytical skills are essential for success.