Hybrid Customer Experience Manager

3PL Hub Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager I to be onsite in Atlanta. You will serve as the primary liaison between customers, operations, IT, and finance, ensuring smooth service execution and strategic growth.

You will audit invoices, manage accounts receivable, and drive cross-functional improvements, while leading customer business reviews and identifying opportunities to enhance service outcomes and customer relationships.

Qualifications

• Experience in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail.
• Experience with auditing invoices and managing accounts receivable.
• Ability to lead customer business reviews and provide strategic recommendations.

Responsibilities

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Skills

Customer experience

Account management

Communication skills

Analytical thinking

Financial acumen

Stakeholder management

Tools

CRM software

Job description

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager I to be onsite in Atlanta. You will serve as the primary liaison between customers, operations, IT, and finance, ensuring smooth service execution and strategic growth.

You will audit invoices, manage accounts receivable, and drive cross-functional improvements, while leading customer business reviews and identifying opportunities to enhance service outcomes and customer relationships.