Hybrid CX Manager - Growth & Ops

Stord-Warehous; Dallas (TX); Hybrid; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Stord is the Consumer Experience Company powering seamless checkout and delivery for leading brands. The Customer Experience Manager I role sits onsite in Dallas, coordinating with operations, IT, and finance to optimize service delivery and financial accuracy.

You will drive customer success, negotiate effectively, and identify opportunities to transform processes and improve SLAs. The position emphasizes strategic insights, multi-tasking across priorities, and building strong client

Qualifikationen

• Experience in customer experience and account management.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail.
• Experience with financial processes, invoicing and accounts receivable.

Aufgaben

• Be the main liaison between customers and internal teams to align on service needs and SLAs.
• Communicate client service requirements to cross-functional teams for effective execution.
• Oversee complex service solutions to ensure seamless program delivery.
• Partner with account leadership on business transformation to boost efficiency and financial performance.
• Lead and coordinate customer business reviews with strategic recommendations.
• Audit invoices, monitor accounts receivable, and resolve financial issues.
• Maintain meeting notes and action items to drive performance.
• Identify growth opportunities and turn them into tangible results.

Kenntnisse

Customer experience

Account management

Communication

Analytical thinking

Tools

CRM tools

Jobbeschreibung

Stord is the Consumer Experience Company powering seamless checkout and delivery for leading brands. The Customer Experience Manager I role sits onsite in Dallas, coordinating with operations, IT, and finance to optimize service delivery and financial accuracy.

You will drive customer success, negotiate effectively, and identify opportunities to transform processes and improve SLAs. The position emphasizes strategic insights, multi-tasking across priorities, and building strong client