Customer Experience Manager — Growth & Transformation

Stord; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Stord, The Consumer Experience Company, seeks a Customer Experience Manager I to serve as the primary liaison between customers and internal teams. You will ensure service solutions are executed smoothly and identify growth opportunities while maintaining financial accuracy.

This on-site role sits in Atlanta with one remote day per week, and you will collaborate with operations, IT, and finance to optimize customer experiences, lead business reviews, audit invoices, and drive cross-functional

Qualifications

• Experience in customer experience, account management, or related field.
• Strong multi-tasking in fast-paced environment.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail.
• Experience with auditing invoices and managing A/R.
• Ability to lead customer business reviews.

Responsibilities

• Act as the main liaison between customers and internal teams, addressing service needs and ensuring alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring SLA adherence.
• Oversee management and implementation of complex service solutions for seamless program execution.
• Partner with account leadership on business transformation to enhance processes and efficiency.
• Lead customer business reviews and provide strategic recommendations for service improvement.
• Audit customer invoices, track accounts receivable, and facilitate timely resolutions.

Skills

Customer experience

Account management

Communication

Analytical thinking

Financial processes

Tools

CRM software

Accounts receivable systems

Job description

Stord, The Consumer Experience Company, seeks a Customer Experience Manager I to serve as the primary liaison between customers and internal teams. You will ensure service solutions are executed smoothly and identify growth opportunities while maintaining financial accuracy.

This on-site role sits in Atlanta with one remote day per week, and you will collaborate with operations, IT, and finance to optimize customer experiences, lead business reviews, audit invoices, and drive cross-functional