Hybrid CX Intelligence Analyst - Data-Driven Insights

Southwest Airlines Co.; Augusta (ME); Remote; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines is seeking a CX Intelligence Consultant to analyze and interpret customer data, building reports and dashboards using Tableau, Alteryx and Teradata SQL Assistant. The role supports the CX&E team with data-driven insights and strategic recommendations.

The project involves extracting, cleaning and merging data from diverse sources to enable frequent reporting and ad-hoc analysis, while collaborating with cross-functional teams to shape decisions across the organization.

Qualifications

• Bachelor's degree required.
• Experience using SQL, Alteryx and Tableau for analytics.
• Ability to extract, clean and combine data from multiple sources.

Responsibilities

• Support analytics for the CX/CE team by extracting and analyzing data from multiple sources.
• Create reports, dashboards and presentations to inform stakeholders.
• Provide SMEs for data and analysis to improve operations across departments.
• Ensure data quality and timely delivery of insights.
• Tell data-driven stories to support business decisions.

Skills

Data analysis

SQL

Tableau

Alteryx

Teradata SQL Assistant

Education

Bachelor's Degree

Tools

Tableau

Alteryx

Teradata SQL Assistant

Job description

Southwest Airlines is seeking a CX Intelligence Consultant to analyze and interpret customer data, building reports and dashboards using Tableau, Alteryx and Teradata SQL Assistant. The role supports the CX&E team with data-driven insights and strategic recommendations.

The project involves extracting, cleaning and merging data from diverse sources to enable frequent reporting and ad-hoc analysis, while collaborating with cross-functional teams to shape decisions across the organization.