CX Data Analyst: Insights, Dashboards & Automation (Hybrid)

abelwomack; Connecticut; Remote; USD 60,000 - 81,000; Full time

Job summary

Abel Womack is seeking a CX Analyst to transform data into actionable insights that improve customer experience and support service programs. You will collect, clean, and analyze data from multiple systems, develop standardized reporting, and collaborate with cross-functional teams to drive efficiency and growth while traveling 25% to client sites.

The role emphasizes data quality, automation, and scalable dashboards using Power BI or similar tools to enable better decision-making across CX,

Qualifications

• Bachelor’s degree in Business Analytics, Data Analytics, Business, Information Systems, or a related field; equivalent experience may be considered.
• Strong proficiency in Microsoft Excel, including formulas, sorting/filtering, pivot tables, and data organization.
• Basic SQL knowledge.
• Strong project management skills
• Strong attention to detail and a commitment to data accuracy.
• Customer-centric mindset
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong written and verbal communication skills, including the ability to collaborate and explain findings clearly.
• Comfort working with large datasets and recurring data-processing activities.
• Ability to learn new software, systems, and processes quickly.
• 25% Travel required
• Position is remote with regular travel to customer sites in New England and NY required

Responsibilities

• Gather data from multiple internal systems and sources.
• Clean, organize, validate, and consolidate operational data used for reporting and analysis.
• Perform routine data uploads and SQL-based data processing activities.
• Maintain accurate and consistent datasets used to support customer reporting and business insights.
• Identify data inconsistencies, gaps, and anomalies, and partner with the appropriate teams to resolve them.
• Perform basic trend and performance analysis related to customer equipment, utilization, service, and operations data.
• Document existing reporting and data-processing procedures.
• Develop standardized, repeatable workflows for recurring analytical activities.
• Identify opportunities to reduce manual work, improve efficiency, and strengthen reporting consistency.
• Support the development of templates, tools, dashboards, and scalable processes as the CX, Professional Services, and Managed Services programs grow.
• Participate in process improvement and automation initiatives.

Skills

Excel

SQL

Project management

Attention to detail

Communication

Time management

Independent work

Education

Bachelor's degree in Business Analytics or related field

Tools

Power BI

SQL databases

Job description

Abel Womack is seeking a CX Analyst to transform data into actionable insights that improve customer experience and support service programs. You will collect, clean, and analyze data from multiple systems, develop standardized reporting, and collaborate with cross-functional teams to drive efficiency and growth while traveling 25% to client sites.

The role emphasizes data quality, automation, and scalable dashboards using Power BI or similar tools to enable better decision-making across CX,