Southwest Careers Remote @ Get Dream Job

Southwest Airlines Co.; Augusta (ME); A distancia; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

Southwest Airlines is seeking a CX Intelligence Consultant to analyze and interpret customer data, building reports and dashboards using Tableau, Alteryx and Teradata SQL Assistant. The role supports the CX&E team with data-driven insights and strategic recommendations.

The project involves extracting, cleaning and merging data from diverse sources to enable frequent reporting and ad-hoc analysis, while collaborating with cross-functional teams to shape decisions across the organization.

Formación

• Bachelor's degree required.
• Experience using SQL, Alteryx and Tableau for analytics.
• Ability to extract, clean and combine data from multiple sources.

Responsabilidades

• Support analytics for the CX/CE team by extracting and analyzing data from multiple sources.
• Create reports, dashboards and presentations to inform stakeholders.
• Provide SMEs for data and analysis to improve operations across departments.
• Ensure data quality and timely delivery of insights.
• Tell data-driven stories to support business decisions.

Conocimientos

Data analysis

SQL

Tableau

Alteryx

Teradata SQL Assistant

Educación

Bachelor's Degree

Herramientas

Tableau

Alteryx

Teradata SQL Assistant

Descripción del empleo

Job Responsibilities

• CX Intelligence Consultant


• Salary: $20-30/Hour


• Company: Southwest Airlines


• Location: USA


• Educational Requirements: Bachelor''s Degree


• Full Job Description: We are committed to providing our employees with a stable work environment and equal opportunities for learning and personal growth.

Job Summary

All of Southwest is coming together to accomplish our mission; Connecting people to what matters in their lives through easy-to-use, reliable and affordable air travel. The Customer Intelligence (CX) manager uses tools such as TeraData SQL Assistant, Alteryx, and Tableau to provide analytics to the Customer Experience and Engagement (CX&E) team, which will -use the data to define goals and strategic plans for the department. a very serious job. . This project will extract, clean and combine data from different data sources to create unique and frequent reports, dashboards and presentations. They will answer and support various ad-hoc questions/problems/projects on data and analysis, and they will have the opportunity to interact with different teams in all departments while serving as a subject matter expert. subject (SME) of data and analysis in this case. space. . As SMEs, they will provide the expertise and advice needed to improve the sector''s ongoing operations. The Customer Intelligence Manager will support our customers in a fair, objective and equitable manner, and help shape the future of Southwest Airlines.

Other details

Southwest Airlines' culture means that we embrace a flexible workplace and enjoy the interaction, collaboration and innovation that happens when we meet and interact face-to-face in our corporate environment. strength. This role is a hybrid position based at our corporate office in Dallas, TX that requires employees to work on-site at our corporate office at least three days per week. The ministry allocates exactly three days of the week that employees will work on site. US citizenship or current authorization to work in the United States is required, no current or future work authorization is available. Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences.

Work

• Support the CX/CR organization''s analytical needs to support a consistent analysis and reporting environment that enables the entire organization to leverage data for impact.


• Extract and analyze multiple sets of data, from multiple sources/systems, and analyze data continuously to identify trends and provide insights and management.


• Tell a compelling and relevant story that offers well-defended advice, explains complex concepts with only actionable suggestions, and provides reassurance and credibility.


• Responsible for overall verification and validation of data and analysis, including ensuring that information is timely and meets standards of quality and accuracy.


• Generate data and reports to identify problems, make quick changes, and report issues to stakeholders


• Synthesize data to answer what, why and what business questions and business applications, and know how the answers will contribute to the business strategy


• Do complex data analysis that draws on a different collection of data and information to create a holistic picture of our business and performance, and its impact, or any changes to it , about the company.


• Promote the use of data across the organization; Business lines are enabled to interpret data and use it to make improvements


• Assists in the identification and development of analytical solutions to business problems, including developing business issues, defining and documenting tasks and solutions, developing work processes, and developing implementation strategies.


• Works well with others, builds relationships with business owners, influences and follows recommendations when appropriate, keeps pace and meets deadlines.


• May perform other duties as assigned by senior staff

Notes

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