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Southwest Airlines; Frankfort (KY); Hybrid; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines is hiring a CX Intelligence Consultant to leverage tools such as Teradata SQL Assistant, Alteryx, and Tableau to provide analytics to the Customer Experience and Engagement team. The role focuses on extracting, cleaning, and combining data from various sources to create frequent reports, dashboards and presentations that influence strategic decisions.

The position is hybrid, based at the Southwest corporate office in Dallas, TX, requiring on-site work three days per week.

Qualifications

• Bachelor's degree required.
• Experience extracting and cleaning data from multiple sources.

Responsibilities

• Support CX/CR organization’s analytical needs to maintain a consistent analysis and reporting environment.
• Extract and analyze multiple data sets from multiple sources/systems, identify trends and provide insights and recommendations.
• Tell a compelling data story with well-defended advice and actionable suggestions.
• Ensure data and analysis are verified and validated with timeliness, quality, and accuracy.
• Generate data and reports to identify problems, make quick changes, and report issues to stakeholders.
• Synthesize data to answer business questions and support strategy.
• Promote data usage across the organization for improvements.
• Assist in developing analytical solutions to business problems and define tasks and solutions.
• Build relationships with business owners and meet deadlines.
• Perform other duties as assigned by senior staff.

Skills

Data analysis

SQL

Tableau

Alteryx

Data storytelling

Education

Bachelor's degree

Tools

Teradata SQL Assistant

Alteryx

Tableau

Job description

Job Title: CX Intelligence Consultant

Salary: $20-30/Hour

Company: Southwest Airlines

Location: USA

Educational Requirements: Bachelor's Degree

Job Summary

All of Southwest is coming together to accomplish our mission; connecting people to what matters in their lives through easy-to-use, reliable and affordable air travel. The Customer Intelligence (CX) manager uses tools such as TeraData SQL Assistant, Alteryx, and Tableau to provide analytics to the Customer Experience and Engagement (CX&E) team, which will use the data to define goals and strategic plans for the department. The role involves extracting, cleaning, and combining data from different sources to create unique and frequent reports, dashboards and presentations. They answer and support various ad‑hoc questions, problems, and projects on data and research, serving as a subject‑matter expert to improve operations and support the future of Southwest Airlines.

Responsibilities

• Support the CX/CR organization’s analytical needs to maintain a consistent analysis and reporting environment that enables the organization to leverage data for impact.
• Extract and analyze multiple data sets from multiple sources/systems, continuously identify trends and provide insights and management recommendations.
• Tell a compelling and relevant data story with well‑defended advice, explain complex concepts with actionable suggestions.
• Ensure overall verification and validation of data and analysis, maintaining timeliness, quality, and accuracy.
• Generate data and reports to identify problems, make quick changes, and report issues to stakeholders.
• Synthesize data to answer business questions and support business strategy.
• Promote the use of data across the organization so business lines can interpret data and make improvements.
• Assist in identifying and developing analytical solutions to business problems, including developing business issues, defining tasks and solutions, developing work processes, and implementation strategies.
• Build relationships with business owners, influence decisions when appropriate, and meet deadlines.
• Perform other duties as assigned by senior staff.

Work Arrangement

This hybrid position is based at the Southwest corporate office in Dallas, TX, requiring employees to work on site at least three days per week.

US citizenship or current authorization to work in the United States is required; no future work authorization is available.

Equity and Inclusion

Southwest Airlines is an equal opportunity employer.

Community and Culture

We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences.