Hybrid Customer Support & Warehouse Pro

Emser Tile; El Paso (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Emser Tile LLC, a national leader in ceramic tile and natural stone distribution, seeks a versatile Customer Support & Warehouse Representative (Hybrid) for our El Paso branch. You will deliver sales-minded customer service and support warehouse operations, connecting with Sales Reps, Builders, Designers and walk-ins.

In this frontline role, you’ll manage order entry, handle payments, update showrooms, and maintain inventory while occasionally operating a forklift.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Knowledge of database and query functions; functional computer skills required.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.

Responsibilities

• Interfaces with internal and external customers including Sales Reps, Builders, Designers, Contractors and walk-ins, delivering outstanding service in person and over the phone.
• Delivers exceptional service and support by streamlining coordination between the Company and its customers.
• Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
• Coordinates day-to-day account operations, including order entry, product and pricing inquiries, order status and tracking.
• Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
• Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.
• Executes daily warehouse operations, inventory from intake to fulfillment in compliance with company policies.
• Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports.
• Efficiently handle will-call customers and ensure professional service.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles.
• Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe.
• Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips.

Skills

Customer service

Organization

Communication

Teamwork

Critical thinking

Bilingual Spanish/English

Math skills

Inventory management

Forklift operation

Tools

Forklift

Job description

Emser Tile LLC, a national leader in ceramic tile and natural stone distribution, seeks a versatile Customer Support & Warehouse Representative (Hybrid) for our El Paso branch. You will deliver sales-minded customer service and support warehouse operations, connecting with Sales Reps, Builders, Designers and walk-ins.

In this frontline role, you’ll manage order entry, handle payments, update showrooms, and maintain inventory while occasionally operating a forklift.