Hybrid Customer Support Specialist: Orders & Care

MSA, The Safety Company; Cranberry Township (Butler County); Hybrid; USD 48,000 - 49,000; Full time

Job summary

MSA Safety in Cranberry Township, PA, is hiring a Customer Service Associate to input orders, support customers, and ensure a positive experience. This 1st shift role offers on-site work with a hybrid option after training and a clear path to grow within our safety-focused organization.

Candidates should have a high school diploma, strong communication and computer skills, and experience in customer service.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• 1 year of experience in Customer Service.
• SAP Order Management experience preferred.

Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while navigating multiple computer sessions.
• Resolve or investigate adequately before escalating calls to the next level.

Skills

Verbal communication

Written communication

Active listening

Microsoft Office

Multitasking

Positive attitude

Prioritization

Education

High school diploma or equivalent

Associates degree preferred

Tools

Office 365

Salesforce

SAP

Esker

Order management systems

Job description

MSA Safety in Cranberry Township, PA, is hiring a Customer Service Associate to input orders, support customers, and ensure a positive experience. This 1st shift role offers on-site work with a hybrid option after training and a clear path to grow within our safety-focused organization.

Candidates should have a high school diploma, strong communication and computer skills, and experience in customer service.