Customer Service Associate

MSA, The Safety Company; Cranberry Township (Butler County); Hybrid; USD 48,000 - 49,000; Full time

Job summary

MSA Safety in Cranberry Township, PA, is hiring a Customer Service Associate to input orders, support customers, and ensure a positive experience. This 1st shift role offers on-site work with a hybrid option after training and a clear path to grow within our safety-focused organization.

Candidates should have a high school diploma, strong communication and computer skills, and experience in customer service.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• 1 year of experience in Customer Service.
• SAP Order Management experience preferred.

Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while navigating multiple computer sessions.
• Resolve or investigate adequately before escalating calls to the next level.

Skills

Verbal communication

Written communication

Active listening

Microsoft Office

Multitasking

Positive attitude

Prioritization

Education

High school diploma or equivalent

Associates degree preferred

Tools

Office 365

Salesforce

SAP

Esker

Order management systems

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

1st Shift - Monday through Friday

Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time.

$47,700-$48,700 yearly

MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience.

Duties and Responsibilities:

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Qualifications

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.
• 1 year of experience in Customer Service and its related tasks.
• SAP Order Management experience.