Hybrid Customer Support Specialist

MSA Safety Inc.; Cranberry Township (Butler County); Hybrid; USD 48,000 - 49,000; Full time

Job summary

MSA Safety Inc. in Cranberry Township, PA is seeking a Customer Service Associate to input orders, support customers, and ensure a positive experience. This 1st shift role is on-site with a hybrid option after training.

You will fulfill order entry transactions, handle inbound/outbound calls, and develop knowledge of product groups. Strong communication and computer skills are essential for success in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Adaptability

Time management

Education

High school diploma

Associate degree

Tools

Office 365

Salesforce

SAP

Esker

Job description

MSA Safety Inc. in Cranberry Township, PA is seeking a Customer Service Associate to input orders, support customers, and ensure a positive experience. This 1st shift role is on-site with a hybrid option after training.

You will fulfill order entry transactions, handle inbound/outbound calls, and develop knowledge of product groups. Strong communication and computer skills are essential for success in a fast-paced environment.