Hybrid Customer Support Specialist II

Lam Research Salzburg GmbH; Fremont (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lam Research in Fremont, CA is hiring a Customer Service Support 2 to deliver pre‑sales and post‑sales service. You will manage customer inquiries, track issues in enterprise systems, and coordinate with internal teams to resolve problems and maintain satisfaction.

The role requires 1–2 years of related experience and involves handling warranty claims and RMAs to support timely service delivery and customer loyalty.

Qualifications

• Minimum of 1-2 years of related experience.

Responsibilities

• Support managing customer retention and resolving concerns across enterprise systems.
• Act as a liaison between customers and internal teams to resolve inquiries, review warrant claims, and manage RMAs.

Job description

Lam Research in Fremont, CA is hiring a Customer Service Support 2 to deliver pre‑sales and post‑sales service. You will manage customer inquiries, track issues in enterprise systems, and coordinate with internal teams to resolve problems and maintain satisfaction.

The role requires 1–2 years of related experience and involves handling warranty claims and RMAs to support timely service delivery and customer loyalty.