Customer Service Support 2

Lam Research Salzburg GmbH; Fremont (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lam Research in Fremont, CA is hiring a Customer Service Support 2 to deliver pre‑sales and post‑sales service. You will manage customer inquiries, track issues in enterprise systems, and coordinate with internal teams to resolve problems and maintain satisfaction.

The role requires 1–2 years of related experience and involves handling warranty claims and RMAs to support timely service delivery and customer loyalty.

Qualifications

• Minimum of 1-2 years of related experience.

Responsibilities

• Support managing customer retention and resolving concerns across enterprise systems.
• Act as a liaison between customers and internal teams to resolve inquiries, review warrant claims, and manage RMAs.

Job description

Customer Service Support 2

Date: Jul 21, 2026

Location: Fremont, CA, US, 94538

Worker Category: On-site

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting‑edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre‑sales and post‑sales service. You'll support managing customer retention, resolving concerns, and tracking customer inquiries through enterprise systems. Acting as a liaison between customers and internal teams, you’ll help to resolve inquiries, review warrant claims, and manage return materials authorization (RMA) processes. Your support ensures efficient service delivery and customer satisfaction, contributing to Lam’s customer excellence.

Who we’re looking for

• Minimum of 1-2 years of related experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. On‑site Flex you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you’ll work 1-2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Engineer, Customer Service, Research, Engineering