Customer Service Support 2

LAM RESEARCH Corporation; Fremont (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Lam Research in Fremont, CA invites an Customer Service Support specialist to join our Global Products Group, contributing to exceptional pre-sales and post-sales service. You will act as the frontline liaison, helping to resolve inquiries and ensure customer satisfaction across enterprise systems.

The role emphasizes collaboration with internal teams, handling warranty reviews, and managing RMA workflows, with a flexible hybrid schedule that combines on-site collaboration and remote work to

Qualifications

• Minimum 1–2 years of related experience.

Responsibilities

• Support pre-sales and post-sales service to customers.
• Resolve customer inquiries and track through enterprise systems.
• Review warranty claims and manage return materials authorization (RMA).
• Liaise between customers and internal teams to resolve inquiries.

Job description

The group you'll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you'll make

Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support managing customer retention, resolving concerns, and tracking customer inquiries through enterprise systems. Acting as a liaison between customer and internal teams you'll help to resolve inquiries, review warrant claims, and manage return materials authorization (RMA) processes. Your support ensures efficient service delivery and customer satisfaction, contributing to Lam's customer excellence.

What you'll do

Who we're looking for

• Minimum of 1 - 2 years of related experience.

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Customer Support