Customer Service Support 2

Lam Research; Fremont (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lam Research in Fremont, California is seeking a Customer Service Support professional to handle pre-sales and post-sales inquiries, maintain customer retention, and ensure service excellence.

You will track customer inquiries through enterprise systems, review warrant claims, and manage RMA processes while working with cross-functional teams to deliver outstanding support. This role offers hybrid work options in a global tech environment.

Qualifications

• Experience in customer service or related support roles.

Responsibilities

• Resolve customer inquiries and assist with tracking through enterprise systems.
• Review warrant claims and manage Return Materials Authorization (RMA) processes.
• Act as liaison between customer and internal teams to ensure timely service and satisfaction.

Skills

Customer service

Job description

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support managing customer retention, resolving concerns, and tracking customer inquiries through enterprise systems. Acting as a liaison between customer and internal teams you’ll help to resolve inquiries, review warrant claims, and manage return materials authorization (RMA) processes. Your support ensures efficient service delivery and customer satisfaction, contributing to Lam's customer excellence.

What You’ll Do

• Minimum of 1 - 2 years of related experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\'s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Customer Support