Hybrid Customer Support Specialist | Growth & Impact

Applied Statistics & Management Inc; Temecula (CA); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision

401k

Hybrid work after probation

Job summary

Applied Statistics and Management, Inc. in Temecula, CA is seeking a Customer Support Specialist to be the heart of the customer experience.

You will advocate for clients via timely, accurate communications, documenting tickets while on calls and coordinating with internal teams to resolve issues. The role requires 2+ years in a service environment, knowledge of databases, and proficiency with ticketing tools.

Qualifications

• 2+ years in a Customer Service role or Call Center environment
• Knowledge of relational databases
• Medical Staff Services experience (not required)
• CPCS and/or CPMSM desired (not required)

Responsibilities

• Advocate for and support clients via timely, accurate communication (phone/email).
• Prioritize and manage a ticket queue and document tickets clearly.
• Develop solid product knowledge and escalate issues to internal teams.
• Possibly participate in an on-call rotation during non-business hours.
• Maintain reliable attendance and positive team engagement.

Skills

Written communications

Verbal energy/phone presence

Multi-tasking

Ticket documentation

Prioritization

Product knowledge

Troubleshooting

Adaptability

Team collaboration

Microsoft Office

Tools

Ticketing software

Microsoft Excel

Word

Adobe PDF

Job description

Applied Statistics and Management, Inc. in Temecula, CA is seeking a Customer Support Specialist to be the heart of the customer experience.

You will advocate for clients via timely, accurate communications, documenting tickets while on calls and coordinating with internal teams to resolve issues. The role requires 2+ years in a service environment, knowledge of databases, and proficiency with ticketing tools.