Healthcare SaaS Support Specialist – Customer Success

MD-Staff - Applied Statistics & Management Inc.; Temecula (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Incredible Colleagues

Supportive Management

Job summary

MD-Staff - Applied Statistics & Management Inc. in Temecula, CA is seeking a Customer Support Specialist to join our in-office team. You will be at the heart of the client experience, handling inquiries by phone and email, documenting tickets, and ensuring timely resolutions.

Ideal candidates have 2+ years in customer service, solid problem-solving skills, and comfort with MS Office and ticketing/CRM tools. This full-time role offers a stable schedule and a collaborative, knowledgeable team.

Qualifications

• 2+ years in a Customer Service or Call Center role.
• Knowledge of relational databases.
• Experience in Medical Staff Services is a plus.
• CPCS and/or CPMSM desired.

Responsibilities

• Respond quickly and accurately to client inquiries via telephone and email.
• Concisely document tickets while on calls.
• Prioritize tickets and communicate with management to meet customer needs.
• Build solid product knowledge and troubleshoot issues.
• Collaborate with internal teams to resolve issues and improve processes.

Skills

Excellent communication

Multitasking

Customer focus

Attention to detail

Phone & email support

Education

High school diploma or equivalent

Tools

Microsoft Office

Ticketing software

CRM software

Job description

MD-Staff - Applied Statistics & Management Inc. in Temecula, CA is seeking a Customer Support Specialist to join our in-office team. You will be at the heart of the client experience, handling inquiries by phone and email, documenting tickets, and ensuring timely resolutions.

Ideal candidates have 2+ years in customer service, solid problem-solving skills, and comfort with MS Office and ticketing/CRM tools. This full-time role offers a stable schedule and a collaborative, knowledgeable team.