Hybrid Customer Support Specialist – Billing Software

Socket.dev; Altoona (PA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Muni-Link, a leading cloud-based municipal billing software provider, is seeking a Customer Support Specialist in Altoona, PA. The role entails handling calls, emails and live chats to assist customers, documenting interactions in CRM, and escalating issues as needed.

With a focus on customer satisfaction, you will train users on software features, build relationships and strive for first-contact resolutions. The position offers a hybrid work schedule combining onsite and remote work.

Qualifications

• Bachelor’s degree or international equivalent and 0-2 years of relevant experience.
• Experience using Microsoft Office or similar tools is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Serve as the first point of contact for customers via phone, email or live chat.
• Troubleshoot and guide customers to solutions for software issues.
• Document all interactions in CRM and alert management for escalation.
• Build strong customer relationships and ensure high customer satisfaction.
• Train customers on software functions when necessary.
• Aim to resolve incidents on first contact.

Skills

Microsoft Office

Organized

Communication skills

Customer service

Teamwork

Problem-solving

Attention to detail

Education

Bachelor’s degree or international equivalent

Tools

CRM software

Job description

Muni-Link, a leading cloud-based municipal billing software provider, is seeking a Customer Support Specialist in Altoona, PA. The role entails handling calls, emails and live chats to assist customers, documenting interactions in CRM, and escalating issues as needed.

With a focus on customer satisfaction, you will train users on software features, build relationships and strive for first-contact resolutions. The position offers a hybrid work schedule combining onsite and remote work.