Provider Billing Support Specialist (Hybrid)

Rising Medical Solutions, LLC; Milwaukee, Northern (WI, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Paid holidays

Casual dress code

Unlimited coffee

Job summary

Rising Medical Solutions, LLC is seeking a Customer Service Representative to join the Partner & Provider Support team. You will handle inbound and outbound provider calls and emails, resolve bill-related questions, and document interactions in CRM systems.

This role requires at least 3 years of customer service and call center experience, healthcare billing familiarity preferred. The position offers a hybrid schedule after a 90-day onsite training, with some in-office days, and a supportive

Qualifications

• 3+ years of customer service experience.
• Call center experience is required.
• Healthcare, medical billing, or group health experience preferred.
• Strong communication and professional phone presence.
• Ability to multitask across systems while on live calls.
• Detail-oriented with strong documentation skills.
• Calm, empathetic, and solutions-focused under pressure.
• Typing speed of 40+ WPM preferred.

Responsibilities

• Handle inbound and outbound provider calls and emails.
• Resolve bill-related questions and gather required information.
• Deliver clear, professional, and empathetic customer service.
• Document interactions accurately in CRM systems.
• Follow established SOPs, call handling, and escalation procedures.

Skills

Customer service

Call center

Multitasking

Documentation

Empathy

Tools

CRM software

Job description

Rising Medical Solutions, LLC is seeking a Customer Service Representative to join the Partner & Provider Support team. You will handle inbound and outbound provider calls and emails, resolve bill-related questions, and document interactions in CRM systems.

This role requires at least 3 years of customer service and call center experience, healthcare billing familiarity preferred. The position offers a hybrid schedule after a 90-day onsite training, with some in-office days, and a supportive