Hybrid Cloud Billing Support Specialist I

Verathon Inc; Altoona (PA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Muni-Link is seeking a Customer Support Specialist I in Altoona, PA to provide first-line assistance via phone, email, and live chat for billing customers using cloud-based software. Report to the Customer Support Manager and work a hybrid schedule.

This role emphasizes problem solving, clear communication, CRM documentation, and timely escalation. Ideal for candidates with 0–2 years' experience, a bachelor’s degree, and strong Microsoft Office skills who want to grow in customer success.

Qualifications

• Bachelor’s degree typically required.
• 0–2 years of relevant experience preferred.
• Strong communication and customer service skills desired.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or live chat.
• Provide clear guidance on how to use software components.
• Document all interactions in CRM and escalate issues as needed.
• Build customer relationships and ensure high satisfaction.
• Train customers on software functions when necessary.
• Support and follow up to ensure issue resolution.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Problem solving

Multitasking

Education

Bachelor's degree or international equivalent

Job description

Muni-Link is seeking a Customer Support Specialist I in Altoona, PA to provide first-line assistance via phone, email, and live chat for billing customers using cloud-based software. Report to the Customer Support Manager and work a hybrid schedule.

This role emphasizes problem solving, clear communication, CRM documentation, and timely escalation. Ideal for candidates with 0–2 years' experience, a bachelor’s degree, and strong Microsoft Office skills who want to grow in customer success.