Muni-Link- Implementation Specialist II

Verathon Inc; Altoona, Northern (PA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Neptune Technology Group Inc. is seeking an Implementation Specialist II for our Altoona, PA office to guide clients through onboarding from their current municipal billing software to the Muni-Link cloud solution.

The role blends project management, consulting, training and hands-on configuration, coordinating with clients and internal resources to ensure a smooth Go Live and successful transitions. Ideal candidates hold a Bachelor’s Degree (or equivalent) and 1–2 years of experience in

Qualifications

• Bachelor’s Degree (or equal experience) in business or accounting.
• Experience in software implementations and databases.
• Fundamental Excel skills and data analysis.
• Strong communication and client-facing abilities.

Responsibilities

• Establish and successfully manage relationships with clients as assigned.
• Analyze client's business processes and determine the best fit with the product while managing client expectations.
• Perform and lead the setup, configuration, and testing of client’s instances to ensure proper functionality.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Conduct verbal training sessions directly with the client’s staff on the product and the appropriate processes to fit their needs.
• Assist the Data Conversion Team in planning a data migration strategy.
• Guide the client in reviewing the converted data to reduce data loss.
• Act as filter and a first line of contact to document bugs or feature requests before they are submitted to development.
• Report and escape issues to Project Manager or supervisor as needed.
• Maintain constant review of project statuses and individual tasks, updating project tracking tools in a timely manner.
• Work with the Project manager or supervisor to manage changes to the project schedule.
• Provide clients with support until the implementation project has been completed and the client is transitioned to the Customer Support Team.
• Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.
• Assist other Muni-Link colleagues on implementations or projects as appropriate with supervisor's approval.
• Help report and maintain feature requests.
• Individually or in a group setting contribute to documentation.

Skills

Customer Service

Implementation experience

Data analysis

Software knowledge

Web technologies

Communication skills

Client-facing

Organizational skills

Interpersonal skills

Self-starter

Education

Bachelor's Degree or equivalent

Tools

Excel

Job description

Muni-Link is a leading Cloud-Based Utility Billing Software Company. Increase your operational efficiency and accuracy with cloud-based utility billing software. Muni-Link is the first and only software provider entirely dedicated to streamlining municipal billing. Our innovative cloud billing solutions save you time and money by reducing manual operational requirements. https://muni-link.com/

Customer Information System: Muni-Link’s sewer and water utility billing system is a unique software solution designed to enable you to manage accounts and information effectively. We issue regular updates as part of our comprehensive service package, ensuring your infrastructure is the best in the business.

Our easy-to-navigate interface maximizes efficiency and productivity while our security protocols protect your data to give you peace of mind. We offer unmatched convenience and reliability with our cutting-edge software.

Implementation Specialist II

Position Summary:

Muni-Link has an immediate opening for a full-time Implementation Specialist at our office in Altoona, PA. The Implementation Specialist plays an integral role in Muni-Link client satisfaction by preparing and guiding new clients through the implementation process. They work closely with clients, moving from their current utility billing software to Muni-Link to facilitate a smooth and timely transition. Specifically, the Implementation Specialist is responsible for handling all tasks related to an assigned project from the initial meeting through Go Live and will act as an intermediate between the client and internal resources during this time. He/she will also have direct involvement in advanced tasks during the implementation phase that directly impact client satisfaction. This is a multifaceted role, managing, implementing, consulting, training and supporting multiple clients at one time.

Key Responsibilities

• Establish and successfully manage relationships with clients as assigned.


• Analyze client's business processes and determine the best fit with the product while managing client expectations.


• Perform and lead the setup, configuration, and testing of client’s instances to ensure proper functionality.


• Coordinate internal resources and third parties/vendors for the flawless execution of projects.


• Conduct verbal training sessions directly with the client’s staff members on the product and the appropriate processes to fit their needs.


• Assist the Data Conversion Team in planning a data migration strategy.


• Guide the client in reviewing the converted data to reduce data loss.


• Act as filter and a first line of contact to document bugs or feature requests before they are submitted to development.


• Report and escape issues to Project Manager or supervisor as needed.


• Maintain constant review of project statuses and individual tasks, updating project tracking tools in a timely manner.


• Work with the Project manager or supervisor to manage changes to the project schedule.


• Provide clients with support until the implementation project has been completed and the client is transitioned to the Customer Support Team.


• Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.


• Assist other Muni-Link colleagues on implementations or projects as appropriate with supervisor's approval.


• Help report and maintain feature requests.


• Individually or in a group setting contribute to documentation.

Skills Needed:

• Customer Service Oriented,


• Proven working experience in software implementations and databases.


• Fundamental knowledge of excel and analyzing data.


• Solid business background with understanding and/or hands-on experience in software.


• Development and web technologies.


• Exemplary verbal and written communication skills.


• Excellent client-facing and internal communication skills.


• Solid organizational skills include attention to detail, multi-tasking skill and the ability to pivot from one topic to the next with ease.


• Strong interpersonal skills and core values include a positive attitude, focused, creative, determined and willing to collaborate across teams.


• Self-starter with the ability to identify need for and develop processes and materials.

Requirements

Education: Bachelor’s Degree (or equal experience) in business or accounting.

Preferred Experience:

1-2 years of experience in municipal billing, utility operations, accounting, customer information systems, database concepts, data analysis, or related public-sector software environments.

Location:

Altoona, PA

Office hours are Monday - Friday, 8:00am - 5:00pm; however, it is feasible that this position would train clients in other time zones, so other office hours may apply.

Limited travel may be required based on assignments.

#HP1

Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1 and TN. Neptune also does not sponsor individuals in F-1 status for this role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.