Cloud Utility Billing Implementation Specialist II

Verathon Inc; Altoona, Northern (PA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Neptune Technology Group Inc. is seeking an Implementation Specialist II for our Altoona, PA office to guide clients through onboarding from their current municipal billing software to the Muni-Link cloud solution.

The role blends project management, consulting, training and hands-on configuration, coordinating with clients and internal resources to ensure a smooth Go Live and successful transitions. Ideal candidates hold a Bachelor’s Degree (or equivalent) and 1–2 years of experience in

Qualifications

• Bachelor’s Degree (or equal experience) in business or accounting.
• Experience in software implementations and databases.
• Fundamental Excel skills and data analysis.
• Strong communication and client-facing abilities.

Responsibilities

• Establish and successfully manage relationships with clients as assigned.
• Analyze client's business processes and determine the best fit with the product while managing client expectations.
• Perform and lead the setup, configuration, and testing of client’s instances to ensure proper functionality.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Conduct verbal training sessions directly with the client’s staff on the product and the appropriate processes to fit their needs.
• Assist the Data Conversion Team in planning a data migration strategy.
• Guide the client in reviewing the converted data to reduce data loss.
• Act as filter and a first line of contact to document bugs or feature requests before they are submitted to development.
• Report and escape issues to Project Manager or supervisor as needed.
• Maintain constant review of project statuses and individual tasks, updating project tracking tools in a timely manner.
• Work with the Project manager or supervisor to manage changes to the project schedule.
• Provide clients with support until the implementation project has been completed and the client is transitioned to the Customer Support Team.
• Provide input and recommendations for improvements for internal processes to provide efficiency and effectiveness.
• Assist other Muni-Link colleagues on implementations or projects as appropriate with supervisor's approval.
• Help report and maintain feature requests.
• Individually or in a group setting contribute to documentation.

Skills

Customer Service

Implementation experience

Data analysis

Software knowledge

Web technologies

Communication skills

Client-facing

Organizational skills

Interpersonal skills

Self-starter

Education

Bachelor's Degree or equivalent

Tools

Excel

Job description

Neptune Technology Group Inc. is seeking an Implementation Specialist II for our Altoona, PA office to guide clients through onboarding from their current municipal billing software to the Muni-Link cloud solution.

The role blends project management, consulting, training and hands-on configuration, coordinating with clients and internal resources to ensure a smooth Go Live and successful transitions. Ideal candidates hold a Bachelor’s Degree (or equivalent) and 1–2 years of experience in