Hybrid Customer Support Specialist – Benefits

Renaissance Life & Health Insurance Company of America; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Renaissance Life & Health Insurance Company of America is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and deliver a positive experience across channels in a fast-paced setting.

The Indianapolis area offers a hybrid work schedule, with duties including handling inquiries across phone, email, chat, and written communications, while

Qualifications

• High school diploma or equivalent.
• At least 1 year in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Call center experience is a plus.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Serve as first point of contact for members, groups, providers, and partners.
• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Written communication

Education

High school diploma or equivalent

Tools

CRM systems

Multiple systems

Job description

Renaissance Life & Health Insurance Company of America is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and deliver a positive experience across channels in a fast-paced setting.

The Indianapolis area offers a hybrid work schedule, with duties including handling inquiries across phone, email, chat, and written communications, while