Customer Service Representative

Renaissance Life & Health Insurance Company of America; Indianapolis (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Renaissance Life & Health Insurance Company of America is seeking a Customer Service Representative to be the first point of contact for members, groups, providers, and partners. You will help customers understand benefits, answer questions, resolve concerns, and deliver a positive experience across channels in a fast-paced setting.

The Indianapolis area offers a hybrid work schedule, with duties including handling inquiries across phone, email, chat, and written communications, while

Qualifications

• High school diploma or equivalent.
• At least 1 year in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications.
• Call center experience is a plus.
• Life and Health Insurance License or ability to obtain one preferred.

Responsibilities

• Serve as first point of contact for members, groups, providers, and partners.
• Respond to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Written communication

Education

High school diploma or equivalent

Tools

CRM systems

Multiple systems

Job description

Renaissance is looking for a Customer Service Representative to join our growing team.

In this role, you'll be the trusted first point of contact for members, groups, providers, and partners. You'll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you.

Candidates located within the Indianapolis area will be working off a hybrid schedule.

What You'll Do

• Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence.
• Research and resolve questions using multiple systems and information resources.
• Explain coverage details and benefit information clearly and accurately.
• Provide professional, courteous, and timely service while meeting quality standards.
• Process and manage customer-related documentation, messages, and communications.
• Collaborate with team members to ensure a seamless customer experience.
• Support additional customer service activities as business needs evolve.
• High school diploma or equivalent.
• At least one year of experience in a customer service environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to navigate multiple computer applications simultaneously.
• Detail-oriented with a commitment to accuracy and quality.
• Comfortable working across various communication channels, including phone, email, and chat.
• Prior call center experience is a plus.
• Life and Health Insurance License or the ability to obtain one is preferred.