Hybrid Customer Support & Solutions Advocate

Isabel; United States; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flex Income Plan

Annual bonus

Insurance

Meal vouchers

Job summary

Isabel invites you to join a human-sized Belgian tech company where your ideas and impact matter. You will be the first line of contact for customers, delivering empathetic, accurate support across administrative and technical domains to boost satisfaction and trust.

In this role, you’ll analyze requests, coordinate with internal teams, and contribute to knowledge resources while growing your own professional and technical skills in a dynamic, hybrid work environment.

Qualifications

• Previous experience in customer service or technical support is advantageous; junior candidates welcome.
• Strong analytical and problem-solving skills with the ability to propose effective solutions.
• Excellent communication skills in English, with Dutch or French as native and good command of another language.

Responsibilities

• Serve as the first point of contact for customers via email and phone, delivering professional, responsive support.
• Analyse requests and issues, delivering accurate, timely solutions.
• Manage events/incidents and coordinate with relevant teams when needed.
• Handle complaints according to procedures, ensuring resolution and documentation.
• Maintain and update customer data for accuracy and availability.
• Create and maintain process docs and knowledge base to support efficiency.
• Continuously develop knowledge of customer service tools and systems.
• Identify recurring concerns and share feedback to improve the customer experience.

Skills

Customer Orientation

Ownership

Willingness to learn

Communication

Problem-Solving

Collaboration

Adaptability

Attention to Detail

Resilience

Digital Fluency

Tools

CRM systems

Ticketing tools

Knowledge base platforms

Job description

Isabel invites you to join a human-sized Belgian tech company where your ideas and impact matter. You will be the first line of contact for customers, delivering empathetic, accurate support across administrative and technical domains to boost satisfaction and trust.

In this role, you’ll analyze requests, coordinate with internal teams, and contribute to knowledge resources while growing your own professional and technical skills in a dynamic, hybrid work environment.