Hybrid Customer Experience Advocate - Delight & Support

Absolute Storage Management, Inc.; San Diego (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid holidays and PTO

Flexible work-from-home Fridays

Wellness and fitness perks

Employee product discounts

Catered team lunches

Team-building events

Lifestyle benefits

Job summary

Cymbiotika is seeking a motivated Customer Experience Advocate to monitor customer engagement, answer questions, and identify ways to improve service. The role collaborates across departments to ensure an exceptional customer journey and accurate record-keeping in a fast-paced environment.

This position follows a hybrid schedule with four days in our San Diego, CA office and remote Fridays, requiring regular attendance at monthly team meetings and quarterly events.

Qualifications

• Minimum 1 year of relevant experience.
• Excellent communication, collaboration and problem-solving skills.
• Strong interpersonal skills with a client-centered approach.
• Great organizational and time management abilities.
• Proficiency in Google and customer service software.

Responsibilities

• Provide customers with order verification and shipment updates.
• Coordinate with cross-functional teams to improve customer services and brand awareness.
• Offer analytical and administrative support per general instructions.
• Inform customers about new products and usage.
• Analyze feedback and prepare reports on products.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Time management

Google

Customer service software

Tools

Google Suite

Customer service software

Job description

Cymbiotika is seeking a motivated Customer Experience Advocate to monitor customer engagement, answer questions, and identify ways to improve service. The role collaborates across departments to ensure an exceptional customer journey and accurate record-keeping in a fast-paced environment.

This position follows a hybrid schedule with four days in our San Diego, CA office and remote Fridays, requiring regular attendance at monthly team meetings and quarterly events.