Customer Experience Specialist

Pella Corporation; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Pella Corporation is seeking a Customer Service Representative (CSR) to deliver quality service to customers and colleagues. You will handle inquiries via phone, email, web service requests, fax, and in-person interactions, ensuring responses are accurate and timely.

In this role, you will work within assigned teams and adapt to changing business needs while maintaining a customer-focused attitude and professional communication. Reliability and attentiveness are essential to excel.

Responsibilities

• Provide quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication.
• Ensure all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
• Assigned teams and tasks will vary based on business necessity.

Job description

Pella Corporation is seeking a Customer Service Representative (CSR) to deliver quality service to customers and colleagues. You will handle inquiries via phone, email, web service requests, fax, and in-person interactions, ensuring responses are accurate and timely.

In this role, you will work within assigned teams and adapt to changing business needs while maintaining a customer-focused attitude and professional communication. Reliability and attentiveness are essential to excel.