Hybrid Customer Support Pro for Small Biz & Banking

Autobooks; Detroit (MI); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible, entrepreneurial work environment

Casual dress code

Healthcare benefits including dental and vision

Job summary

A financial technology company in Detroit seeks a Customer Support Representative to assist small business customers via phone, chat, and email. The role emphasizes deep product knowledge, relationship building, and troubleshooting skills. Candidates should thrive in a fast-paced environment and possess empathy and strong communication abilities. Benefits include a flexible work environment and healthcare coverage. Join us to help reshape small business banking!

Qualifications

• 3 days in the office (Downtown Detroit), 2 days Remote.
• Thrive in fast-paced environment.
• Comfortable and proficient with technology.

Responsibilities

• Develop a deep knowledge of the Autobooks software suite.
• Partner with customers to resolve issues via phone, email, and live chat.
• Troubleshoot low to medium complexity software issues.

Skills

Strong verbal and written communication skills

Empathy and problem-solving abilities

Ability to help customers with software or hardware

Fast learner

Organized self-starter

Job description

A financial technology company in Detroit seeks a Customer Support Representative to assist small business customers via phone, chat, and email. The role emphasizes deep product knowledge, relationship building, and troubleshooting skills. Candidates should thrive in a fast-paced environment and possess empathy and strong communication abilities. Benefits include a flexible work environment and healthcare coverage. Join us to help reshape small business banking!