Hybrid Customer Experience Banker - Relationship Builder

Huntington Bank; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Huntington Bank in Detroit, MI seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposits and other banking products, processing transactions, and balancing daily work while delivering exceptional service.

The role emphasizes proactive relationship building, sales discipline, and collaboration with partners to deepen customer connections within the bank and

Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology comfort

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Detroit, MI seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposits and other banking products, processing transactions, and balancing daily work while delivering exceptional service.

The role emphasizes proactive relationship building, sales discipline, and collaboration with partners to deepen customer connections within the bank and