Hybrid Customer Support Pro | Equity & Growth

TTT Acquisitions; Arlington (VA); Hybrid; USD 54,000 - 55,000; Full time

Benefits offered by this job

Equity allocation

100% employer-paid health, dental, and vision benefits

10 days of vacation, increasing to 15

401K program

Paid parental leave

Job summary

A growing FinTech company in Arlington, VA, is looking for a Customer Support Representative. This entry-level role involves assisting users of their financial super-app, ensuring exceptional customer experience. The ideal candidate will have a proactive interest in technology and customer service, with any relevant experience in FinTech or call centers being beneficial. This position offers numerous benefits including health coverage and a clear career growth path within the company.

Qualifications

• Eagerness to learn and grow in a customer support role.
• Any experience in telephony or FinTech is highly beneficial.
• Professional demeanor and quiet residence for occasional remote work.

Responsibilities

• Act as the link between the product and users to ensure exceptional experience.
• Communicate effectively with customers.
• Resolve technical issues and collaborate with engineering.

Skills

Communicative

Problem-solving

Customer service

Technical skills

Proactivity

Education

High school diploma or equivalent

Job description

A growing FinTech company in Arlington, VA, is looking for a Customer Support Representative. This entry-level role involves assisting users of their financial super-app, ensuring exceptional customer experience. The ideal candidate will have a proactive interest in technology and customer service, with any relevant experience in FinTech or call centers being beneficial. This position offers numerous benefits including health coverage and a clear career growth path within the company.