Hybrid Customer Support & Order Management Specialist

Connector Manufacturing Company; Hamilton (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Hubbell Incorporated in Hamilton, OH seeks a Customer Service Rep to act as the primary liaison between customers and CMC for day-to-day sales activities. You will manage orders, price quotes, and communications across ERP and customer portal, while coordinating with multiple internal teams to meet customer requirements.

Ideal candidates have SAP or Salesforce experience, strong Excel skills, and a proven ability to handle multiple priorities in a fast-paced environment.

Qualifications

• AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service.
• Highly organized with an ability to work well under tight time constraints.
• Strong Excel skills with VLOOKUPs and PivotTables.

Responsibilities

• Daily contact with customers and provide price/availability, order status, and general information.
• Interpret and communicate ERP and customer portal data to customers.
• Process, resolve, and expedite orders to meet customer requirements.
• Collaborate with order resolution, technical service, product management, and sales teams as needed.
• Manage key and challenging accounts, and liaise with multiple departments in a fast-paced environment.
• This is a hybrid position with work-from-home on Mondays and Fridays.

Skills

Excel

Customer service

Communication

Organization

Education

AS degree in Marketing, Business or related field

5 years of equivalent customer service experience

Tools

SAP

Salesforce

Job description

Hubbell Incorporated in Hamilton, OH seeks a Customer Service Rep to act as the primary liaison between customers and CMC for day-to-day sales activities. You will manage orders, price quotes, and communications across ERP and customer portal, while coordinating with multiple internal teams to meet customer requirements.

Ideal candidates have SAP or Salesforce experience, strong Excel skills, and a proven ability to handle multiple priorities in a fast-paced environment.